Greater Hazleton Chamber of Commerce

The Greater Hazleton Chamber of Commerce is hosting a seminar entitled Creating Loyal Customers. The seminar is being presented by Dale Carnegie and will give attendees a greater understanding of why customers defect, a way to examine their own beliefs on customer service, six keys to delivering extraordinary service, and techniques for building relationships and following-up with customers.

According to experts, more than 50% of customers will discontinue doing business with a company not because of price or quality, but because of negative experiences in dealing with the human side of doing business. Today’s customer is more educated, better prepared, and has more alternatives than ever before. In this regard, research indicates that merely satisfying customers is not enough. In order to turn customers into fans who will not only remain loyal to your product or service, but will spread the good word, you need to exceed expectations and provide exceptional customer service. 

Customer satisfaction is about the basics: quick response time, patience, knowledge, friendliness, good follow-up, and caring. Good customer service is about people skills and relationship building, whether it's over the phone or face-to-face. Exceptional customer service is about differentiating your organization from the competition, and creating customer loyalty.

At the completion of this module, participants will be able to: Increase customer loyalty through exceptional customer service; Apply principles to exceed customer expectations;  Use creative follow-up techniques to build relationships.

The seminar will take place on Tuesday, May 8th from 9 am to 11 am at the Greater Hazleton Chamber of Commerce office, located at 20 W. Broad Street in Downtown Hazleton. The cost to attend is $25 for Chamber members and $30 for non Chamber member or the general public. The cost includes materials and refreshments. Registration is required by registering on the Chamber’s online calendar at www.hazletonchamber.org or by contacting the Chamber at 455-1509 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . For all upcoming Chamber and community events visit their website.